FAQ
1. Where do you ship?
We currently ship throughout the United States.
2. What shipping options do you offer?
We offer the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Delivery times may vary slightly depending on location, holidays, or carrier delays.
3. When will my order be processed?
Orders are typically processed within 1–3 business days after payment is confirmed.
4. Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a tracking number via email so you can monitor your package.
5. Are the building kits suitable for children?
Some products are designed for children, while others may contain small parts intended for teens or adult collectors. Please check the product description and recommended age before purchasing.
6. What if pieces are missing or damaged?
If your order arrives damaged or missing parts, please contact us within 7 days of delivery with photos and order details. We’ll work quickly to resolve the issue.
7. Can I cancel or change my order?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
8. Do you accept returns?
We accept returns for eligible unused items in original packaging. Certain items may not qualify for return once opened. Please contact support for assistance.
9. How can I contact customer support?
You can reach our support team through the Contact Us page or by email. We usually respond within 24–48 business hours.
10. Are payments secure?
Yes. All transactions on IronFadeCollective are processed through secure and encrypted payment systems to protect your information.
11. What should I do if my package is delayed?
Shipping delays can occasionally happen due to weather, holidays, or carrier issues. If your package is delayed, feel free to contact us and we’ll help track your order.